PAIA Information Manual

1Particulars of the private body

Name of body	PestAll Services (Pty) Ltd
Registration no.	2025/980224/07
Head of body	Romeo De Jager (Director)
Physical address	Port Elizabeth, 6020
Postal address	Port Elizabeth, 6020
Telephone	+27 82 896 3898
Email	info@pestall.co.za
Website	www.pestall.co.za

2Information Officer

The Information Officer is responsible for compliance with PAIA and POPIA and is the contact point for all access and information requests:

Information Officer	Romeo De Jager
Email	romeo@pestall.co.za
Phone	+27 82 896 3898
Postal address	Port Elizabeth, 6020

3Guide on how to use PAIA

The Information Regulator has, in terms of Section 10 of PAIA, published a guide on how to use the Act. The guide is available in all official languages from the Information Regulator at:

4Records held by PestAll

4.1 Records automatically available

• This PAIA Manual
• Privacy Policy (privacy-policy.html)
• Service descriptions and pricing on www.pestall.co.za
• Wood Borer Certificate of Compliance templates (sample, on request)

4.2 Records held under other legislation

• Companies Act 71 of 2008 — memorandum of incorporation, share register, director records.
• Income Tax Act 58 of 1962 & Tax Administration Act 28 of 2011 — tax returns, supporting documents.
• Value Added Tax Act 89 of 1991 — VAT records.
• Basic Conditions of Employment Act 75 of 1997 & Labour Relations Act 66 of 1995 — employee records.
• Occupational Health and Safety Act 85 of 1993 & Hazardous Substances Act 15 of 1973 — pesticide handling and safety records.
• Compensation for Occupational Injuries and Diseases Act 130 of 1993 — COIDA records.
• Unemployment Insurance Act 63 of 2001 — UIF records.
• Skills Development Levies Act 9 of 1999 — SDL records.
• Consumer Protection Act 68 of 2008 — customer dispute records.

4.3 Records held in the ordinary course of business

• Customer contact details, addresses and service history
• Quotes, invoices, statements and proof of payment
• Wood Borer Certificates of Compliance issued
• Service reports, chemical-use logs and safety data sheets
• Supplier and subcontractor agreements
• Insurance policies and claim records
• Internal correspondence (email, WhatsApp business)

5Categories of personal information processed

Data subject	Categories
Customers & prospective customers	Name, contact details, physical address, service history, payment information
Suppliers & service providers	Contact persons, banking details, contractual terms
Employees & subcontractors	ID, banking, tax, employment, training and safety records
Website visitors	IP address, browser type, pages visited (hosting logs only)

6Purpose of processing

Personal information is processed only for the purposes set out in our Privacy Policy — to quote, schedule, perform and invoice the pest control services requested, and to comply with applicable South African law.

7Recipients / categories of recipients

• PestAll employees and subcontractors performing the service
• Operators (hosting, form-handling, email, accounting providers) under written Operator Agreements
• SARS, the CIPC and other regulators where legally required
• Auditors, legal advisors and insurers under confidentiality

8Cross-border transfer

As detailed in our Privacy Policy, certain operators host data outside South Africa (principally in the United States and European Union). Such transfers are subject to either (a) binding contractual protections substantially similar to POPIA, or (b) the data subject's consent.

9Security safeguards

PestAll applies the technical and organisational safeguards required by Section 19 of POPIA, including HTTPS / TLS encryption, access controls, strong passwords, two-factor authentication on critical systems, and written agreements with all operators. See Section 10 of the Privacy Policy for full detail.

10How to request access to records

Requests for access to records must be made on the prescribed Form 2 issued by the Information Regulator, available from inforegulator.org.za. Completed forms should be sent to the Information Officer at the contact details in Section 2.

10.1 Fees

• Request fee — R50.00 (payable on submission, except where the request is for personal information about the requester).
• Access fee — calculated per the prescribed PAIA fee schedule (reproduction, search and preparation, postage). A deposit may be required if the access fee exceeds R100.
• Fees are payable to PestAll Services (Pty) Ltd by EFT before records are released.

10.2 Decision & appeal

The Information Officer will decide on the request within 30 days of receipt and notify the requester in writing, giving reasons for any refusal. A requester aggrieved by a decision may, within 180 days, lodge a complaint with the Information Regulator or apply to a court of competent jurisdiction.

11Grounds for refusal

Access to a record may be refused on any of the grounds set out in Chapter 4 of Part 3 of PAIA, including but not limited to: protection of third-party privacy, commercial confidentiality, legal privilege, safety of individuals, and where the request is manifestly frivolous or vexatious.

12Updates to this manual

This manual is reviewed annually and updated whenever there is a material change to our information-handling practices. The "Effective" date at the top of this manual reflects the most recent revision.